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Improving Patient Satisfaction Scores with Orchid

In this case study, understand how Good Samaritan Medical Center leveraged Orchid digital rounding to improve HCAHPS scores, specifically Staff Responsiveness, Communication with Nurses, and Environment of Care. 

Key Takeaways:

  • Discover how an efficient and effective rounding program can greatly improve patient perceptions of care.  
  • Learn how Good Samaritan improved their Responsiveness of Staff HCAHPS dimension by 10%. 
  • Understand the positive impact of digital rounding on patient satisfaction and staff workflows