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Increasing HCAHPS Scores and Decreasing Grievances with Orchid Leadership Rounding

In this case study, discover how Saint Clare's Health, a two-hospital system part of Prime Healthcare, leveraged CipherHealth's digital rounding software to enhance their executive rounding initiative - resulting in improved patient satisfaction scores and decreased grievances.

Key Takeaways

  • See how digital rounding technology can enhance executive rounding programs.

  • Learn how Saint Clare's Health improved their patient satisfaction scores by an average of 12.5%.

  • Understand the positive impact of digital rounding on the patient experience by enhancing service recovery.

  • 60 %

    Decrease in Total Number of Complaints and Grievances Reported to Hospital Administration

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