Download the Case Study

Improving Satisfaction for Orthopedic Patients

Download the case study to see how UCSF Medical Center utilized Voice patient follow up to proactively address Orthopedic patient concerns. See how this program helped effectively improved HCAHPS scores for this patient population. 

Key Takeaways:

  • See how UCSF Medical Center utilized proactive patient outreach to improve patient satisfaction for Orthopedic patients. 
  • Learn how automated outreach can lead to improved patient satisfaction across HCAHPS dimensions
  • Understand the positive impact of quickly reaching out to and addressing patient issues post-discharge