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Increasing Patient Satisfaction for Orthopedic Surgery Patients

In this case study, discover how UCSF Medical Center enhanced patient satisfaction, as measured by increased HCAHPS scores, for post-discharge orthopedic surgery patients.

Key Takeaways

  • Understand the role of technology in enhancing patient-provider communication to drive improvements in patient satisfaction.

  • Learn how automated outreach technology can lead to improved patient satisfaction across HCAHPS dimensions.

  • See how UCSF Medical Center leveraged CipherHealth's automated outreach software to proactively identify and address issues for post-discharge orthopedic surgery patients.

  • 77 %

    Patient Reach Rate with Post-Discharge Follow Up

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