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Improving the ED Patient Experience Through Post-Discharge Follow Up

In this case study, discover how Decatur Morgan Hospital leveraged CipherHealth Outreach, to conduct proactive post-discharge follow up with 100% of patients discharged from the ED.

Key Takeaways

  • Understand the role of post-discharge follow up in improving the patient experience.

  • Learn how automated outreach technology can efficiently triage patient concerns to streamline issue resolution - leading to increased patient satisfaction.

  • See how healthcare organizations can utilize proactive patient outreach technology as a proven strategy to improve patient perceptions of care.

  • 8 %

    Improvement in Overall Patient Satisfaction HCAHPS Score

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