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Reimagining the Patient Journey: Data-Driven Patient Engagement Programs That Drive Results
Reimagining the Patient Journey: Data-Driven Patient Engagement Programs That Drive Results
Randy Miller, Director of IT Business Solutions, and Julie O'Toole-Black, VP of Access & Operations, will explore the data-driven approach and results they've had with Cipher's Appointment Reminder and Post-Visit Follow-Up programs, and how they plan to optimize patient engagement going forward.
Julie O'Toole-Black
Vice President, Access & Operations, Community Health Network
Julie O’Toole-Black is leading Community Health Network’s COVID Testing Task Force, a role she has prepared for by working in healthcare administration for over 30 years. Her current role as Community Health Network’s Vice President of Access and Operations has her collaborate with exceptional healthcare professionals to provide patients the right care at the right place at the right time, across 200+ locations. She and her team are committed to continuously improving patient access to care in ways people value.
Randy Miller
Director, IT Business Solutions, Community Health Network
Randy Miller has been at Community Health Network since 1999 and held various leadership roles within IT on the for-profit and not-for-profit sides of the organization. His current role is the Director of IT Business Solutions overseeing several Application teams. He has a passion for connecting patients through effective communications and has been directly involved with it since 2006.