Learn how Debbie Young, Dr. Arevalo, and their team at Sutter Independent Physicians drove marked improvements in service excellence through a data-driven approach to voice-of-patient surveying using CipherKiosk.
Debbie Young, CPXP
Manager, Service Excellence, Sutter Health
Debbie is the Service Excellence Manager supporting Sutter Independent Clinicians to preserve independent practice as a viable physician office practice model in the new era of healthcare. Focusing on patient-centeredness and the patient voice, Debbie leads the efforts to create an excellent patient experience with Sutter Health's independent community of physicians and their staff.
José Alberto Arévalo, MD
Chief Medical Officer, Sutter Independent Physicians
Dr. Arevalo is an experienced Chief Medical Officer with a demonstrated history of working in the medical practice industry and managed care areas. He has a long history as an health industry leader in the area of improving care to the underserved, particularly the underserved Latinx Community.