Conversations with patients reveal essential information needed to evaluate and understand their expectations. A healthcare system’s future success hinges on its ability to better understand and meaningfully connect with its patients in this way. CipherHealth’s Patient Engagement Platform helps healthcare systems better understand each and every patient, ensuring all communications can be personal, relevant, informed and actionable. In this session, we will discuss the application of patient experience as a component of care continuity. Continuity of Care happens when patients are satisfied with both the interpersonal aspects of care and the coordination of that care. Continuity of Experience is necessary to build confidence and trust and leads to better outcomes.