Download the Case Study

Decreasing No-Show Rates With Automated Appointment Reminders

Decreasing No-Show Rates With Automated Appointment Reminders

Indiana-based Eskenazi Health is driven to ensure their population receives the care they need when they need it. They’re also driven to maximize financial results. They turned to automated Appointment Reminders from CipherHealth to help them achieve both.

Eskenazi Health wanted to reduce “no-show” appointments for wellness and preventive care, along with several specialty areas such as dental, rehab, behavioral health and elective procedures. The healthcare system sought to engage patients so that they would either confirm or cancel their appointment, thereby allowing for any cancelled appointments to be filled proactively.

Key Takeaways

  • See how Eskenazi Health achieved a no-show rate among those who engaged with their Appointment Reminder that was nearly half that of those who did not engage

  • Learn how they further drove no-show rates down by having patients confirm their appointment using the automated system

  • Discover the revenue opportunity uncovered by the potential to backfill cancelled appointments .


CipherHealth Inc. 2009 - 2020 All Rights Reserved