Roadmap to Recovery: Caring for the Caregivers

Roadmap to Recovery: Caring for the Caregivers

With Michigan experiencing early surges of COVID-19 cases, Henry Ford Health System (HFHS) identified the need to go beyond historical precedents to care for employees facing immense uncertainty, vulnerability, and grief. In this time of crisis, HFHS rapidly implemented an Employee Wellness Rounding program to provide psychological first aid and foster a proactive culture for staff to express concerns.

This educational webinar will be hosted by Lisa Romano, CipherHealth CNO, who will explain why now is the time to address the hidden COVID-19 crisis of staff burnout, depression, and PTSD. She will be joined by Vanessa Mona, Director of Care Experience at HFHS, who will discuss how her team used staff rounding to establish real-time communication and feedback processes that connect employees with the help they need.

Key Takeaways

  • Learn how to close the loop to ensure staff concerns are validated (including referrals to EAP when appropriate)

  • Uncover best practice questions for leaders to ask during staff wellness rounds

  • Explore the rounding workflows that HFHS leaders used to identify, capture, and act upon staff feedback

This webinar is jointly provided by CipherHealth and the Postgraduate Institute of Medicine. The maximum number of hours awarded for this Continuing Nursing Education activity is 1 contact hour.

Lisa Romano, MSN, RN
Chief Nursing Officer, CipherHealth

Passionate about improving the health of patients across the healthcare continuum, Lisa brings more than 25 years of experience in clinical practice, healthcare IT strategy, and healthcare operations to her current role.

Vanessa Mona
Director of Care Experience, Henry Ford Health System

Vanessa has been with HFHS for over 20 years. She was integral in the development and deployment of HFHS Culture of Caring, System Patient Education and Entertainment system, Rounding and the HFHS HRO Journey deployment.

*Please Note: There is no dial in for this webinar. Please listen to the event with the device in which you are using to view the presentation.*

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