Roadmap to Recovery: How Rush University Medical Center Uses Data and Collaboration to Rapidly Adapt to COVID-19

Roadmap to Recovery: How Rush University Medical Center Uses Data and Collaboration to Rapidly Adapt to COVID-19

Rush University Medical Center (RUMC) has taken an agile and integrated approach to leveraging technology and responding quickly to the needs of their staff, patients, and community throughout the COVID-19 pandemic.

Through a collaborative and data-driven approach, they have been able to proactively resolve issues related to staff wellbeing, patient and family expectations, and continuity of care.

Key Takeaways

  • Hear first-hand how RUMC collaborated to rapidly adapt their staff rounding program to proactively address wellbeing concerns

  • Understand how your organization can use flexible technology solutions to adapt to the changing needs of your staff, patients, and communities

  • Learn data-driven strategies for solving issues related to care continuity, community misinformation, and negative impacts to the patient and family experience

This webinar is jointly provided by CipherHealth and the Postgraduate Institute of Medicine. The maximum number of hours awarded for this Continuing Nursing Education activity is 1 contact hour.

Vanessa Roshell-Stacks
VP, Hospital Operations and Care Coordination, RUMC

With over 20 years of healthcare experience in areas like finance, revenue cycle, patient flow, and operations, Vanessa is a proven leader with a focus on process improvement. Vanessa has transformed the care management delivery model through the establishment of Rush Path (R-Path), an innovative approach to patient flow.

Phil Shaw
Director of Patient Experience, RUMC

Phil leads the Patient Experience Team, focusing on how to positively impact both the patient and provider experience. He is a certified Six Sigma Lean Professional with over 20 years of experience leading process improvement in an operations and healthcare environment.

Kathleen Egan
Systems Director, Care Management, RUMC

Kathleen leads a team of Registered Nurses and Social Workers that provide care management and disease management services for patients throughout the continuum of care. Kathleen also works closely with the post-acute network.

Janet Stifter, PhD, RN, CPHQ
AVP of Professional Nursing Practice, RUMC

With over 30 years in progressive nursing leadership, Janet has been a strong advocate for quality and safety in healthcare with a focus on accreditation, regulatory compliance, professional development and research that explores the impact of nursing staffing on healthcare-acquired incidents.

Shreya Gupta, MPH
Project Manager, Hospital Operations & Care Transitions, RUMC

With a background in public health and biostatistics, Shreya helps design workflows using data analysis and clinical decision support. At Rush, she led projects like the management of readmission reduction, patient outcomes and the data catalogue for the hospital operations team.

Brittnie Ellis
Patient Experience Manager, EVS, RUMC

With a focus on patient satisfaction and employee engagement, Brittnie has been a part of the Environmental Services team at RUMC for 4 years. Understanding the vital role the EVS team plays in hospitals, she is enthusiastic about reaching new goals by drawing a parallel with engagement and satisfaction to result in an experience of excellence.

Lynn Kasmer, MSN, RN, CNL
Discharge Call RN, RUMC

Lynn brings over 16 years of nursing experience in clinical practice, bed management, transfer center, and most recently, as a front-line CipherOutreach RN. Lynn is passionate about not only identifying and improving gaps in patient care transitions, but also educating and empowering patients to improve and maintain their health.

*Please Note: There is no dial in for this webinar. Please listen to the event with the device in which you are using to view the presentation.*

CipherHealth Inc. 2009 - 2020 All Rights Reserved