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Reducing ED Recidivism Risk with Automated Post-Visit Calls

Reducing ED Recidivism Risk with Automated Post-Visit Calls

Emergency departments (EDs) continue to serve as a barometer for measuring the value of new healthcare delivery models and payment reforms. As a critical performance measure for emergency medical care, ED recidivism is an indicator of the quality and safety of care delivery. This research study explores the efficacy of post-visit automated calls in reducing ED recidivism.

Key Takeaways

  • Explore the challenges that patients discharged from the emergency department commonly face in their transition home.

  • Uncover the results of automating post-ED visit outreach to every patient upon discharge.

  • Learn how interventions targeting 30-day hospital readmissions may be utilized across the patient care journey, including the ED, to keep patients safe.

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