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Conversational Context: The Future of Patient Engagement
Conversational Context: The Future of Patient Engagement
The new health experience economy is upending the traditional value equation in favor of care that occurs at the time, place, and modality that an individual prefers. This creates an opportunity to enhance healthcare through relationships. The conversations that take place outside of the traditional clinical environment offer context into how individuals manage their health, what their needs are, and what should happen next; all leading to a greater bond of trust and relationship and improved clinical outcomes. In this session, you will hear examples of how a comprehensive health engagement strategy that is proactive and participatory can yield real results in bringing health delivery back to its core purpose: improving outcomes by addressing the true drivers of good health. The key ingredient is in developing an ongoing relationship with your health consumers and putting the resulting conversational context to work towards ongoing improvement in your healthcare delivery strategies.
Learning Objectives
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Identify how to innovate your patient engagement strategy, driving measurable impact through personalized conversations and relationships
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Discuss the benefits of treating individuals as consumers, monitoring their needs and wants, and factoring that influence into actions to improve value
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Identify best practices for reaching your patients at scale, providing the customized experiences they want while reducing the burden on your staff
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Examine how to help patients and families thrive in their lives through proactive, personalized, and intelligent engagement
Jeff Fuller, FACHE
Vice President, Analytics Solutions
CipherHealth
Ben Becker
Director of Enterprise Care Management
Intermountain Healthcare
Heather Hunn
System Director of Performance Advisory
Inova Health System
Patrick McGill
EVP, Chief Analytics Officer
Community Health Network