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CMS has made it clear that the Five-Star rating systems on Home Health Compare will serve as the primary source of Home Health quality data for the public. With this increased transparency of quality and outcomes data, there is a greater need than ever for agencies to invest in patient engagement and care coordination solutions that help to successfully deliver on both fronts.

Key Takeaways

  • See how CMS is dealing with the significant discrepancy between patient experience ratings and quality measures

  • Learn why focusing on patient satisfaction scores is not enough to achieve a 5-star rating

  • Understand what your organization can do to proactively improve both patient satisfaction and outcomes data

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