Download the Case Study

Increasing Patient Satisfaction for Orthopedic Surgery Patients

In this case study, discover how UCSF Medical Center enhanced patient satisfaction, as measured by increased HCAHPS scores, for post-discharge orthopedic surgery patients.

Key Takeaways

  • Understand the role of technology in enhancing patient-provider communication to drive improvements in patient satisfaction.

  • Learn how automated outreach technology can lead to improved patient satisfaction across HCAHPS dimensions.

  • See how UCSF Medical Center leveraged CipherHealth Outreach to proactively identify and address issues for post-discharge orthopedic surgery patients.

  • 77 %

    Patient Reach Rate with Post-Discharge Follow Up

CipherHealth LLC. 2009 - 2018 All Rights Reserved