Download the Case Study

Centralized Outreach Reduces Readmissions and Increases HCAHPS

In this case study, learn how Upstate University Hospital, a New York-based academic medical center, utilized automated outreach technology to enhance centralized call center operations and improve patient outcomes.

Key Takeaways

  • 12.7 %

    Decreased 30-Day Readmissions Rate

    Discover how patients who engaged with automated technology experienced better outcomes upon discharge.

  • 2.8 %

    Increased HCAHPS Score Across Domains

    Uncover how this academic medical center leveraged CipherHealth Outreach to enhance patient satisfaction.

CipherHealth LLC. 2009 - 2018 All Rights Reserved