User Conference

San Diego | June 19-20, 2019

The Conference

2018 User Conference Participants

  • Baylor Health

  • Henry Ford Health System

  • Intermountain Healthcare

  • Sentara Healthcare

  • UCSF Health

  • Well Care Home Health

  • Northwell Health

  • Northshore University Health System

  • Providence Saint Joseph Health

With inspiring keynotes, outstanding educational sessions, and valuable networking opportunities, the CipherHealth Partners in Excellence Conference 2019 will showcase best practices and proven strategies to achieve the results your team desires. Join your fellow innovators for two days of collaboration, training, and learning to achieve superior engagement and care coordination across the continuum.

What people are saying

  • Gina Intinarelli, PhD, MS, RN
    Vice President of Population Health Management, UCSF Health

    “I think the best part about working with CipherHealth is that they are very responsive and always open to innovation.”

  • Dan Thompson, RN
    Director of Performance Improvement and Education, Well Care Health

    "The partnership with Cipher[Health] has helped WellCare identify our patients before they go into the hospital...Cipher really allows us to reach a large volume of patients in an efficient manner."

  • Nancy Yates, MSN, RN, RN-BC
    Chief Nurse Informatics Officer, Providence Saint Joseph Health

    "The most useful part of the CipherHealth User Conference is really the networking that happens and leveraging the new ideas that people are doing."


Every Moment Matters: Transformational Approach to Experience

Sven Gierlinger
Chief Experience Officer, Northwell Health

In today’s healthcare landscape, providers are seeing the rise in consumerism, where patients and families expect choice in their care. With a rapidly growing focus on consistent, exceptional service in delivering high-quality care, healthcare systems are finding new and innovative strategies for putting service into their organizational practice.

What’s App, Doc? Exploring the Intersection of Technology and Patient-Centered Care

Darria Long Gillespie, MD, MBA, FACEP
Mother, Doctor, TV Personality, Author

Darria Long Gillespie, MD, MBA, FACEP is a digital health executive and practicing emergency physician, and an expert on helping large organizations optimize the health of their populations while maximizing their return on investment. Dr. Long Gillespie is a national spokesperson for the American College of Emergency Physicians, and is frequently interviewed by national media, including CNBC, CNN, FOX News, The Doctors and The Dr. Oz Show.

Partner Awards

Celebrating Excellence and Innovation Across the Continuum

The CipherHealth Partner Awards recognize clients who have achieved excellence in outcomes and/or use CipherHealth solutions in innovative ways. This is a unique opportunity to hear from high achieving clients who are transforming the future of patient engagement.

CipherHealth 2018 Partner Award Recipients, from left to right: Dan Thompson (Well Care Health), Pat Cooper (Baylor Scott & White Medical Center - Plano), Kelly Benson (Baptist Health), and Kit McKinnon (Middlesex Hospital).



The best part of working with CipherHealth are the people that you work with. There is never a “no” it’s always a “let’s look and see how we can do that.”

Ben Becker, MSN, RN
Director of Clinical Communications Center, Intermountain Healthcare
Aney Abraham, DNP, MSN,NE-BC, RN
Associate Vice President

Rush University Medical Center

Ben Becker DNP, RN, NEA-BC
Director, Post Acute/Clinical Communications

Intermountain Healthcare

Cathi Dennehy, PharmD
Professor of Pharmacy

UCSF School of Pharmacy

Dina Dent, DNP, CCRN, NEA-BC
AVP of Nursing

Our Lady of the Lake Regional Medical Center

John Dodd, MSHQS
Director, PXE Operations

University of Alabama (UAB) Hospital

Charnicia Huggins, PharmD, MS, AE-C, BCACP
Clinical Pharmacist

BronxCare Health System

Gina Intinarelli, PhD, MS, RN
Vice President, Population Health Management

UCSF Health

Carol Korman, MSN, RN-BC
Patient Family Education Coordinator

Akron Children's Hospital

Namgyal L Kyulo, MBBS, DrPH
System Director, Healthcare Experience Analytics

UCLA Health

Katherine Major, MSN, RN, CHPN
Director, Penn Home Care and Hospice Services

University of Pennsylvania Health System

Steve Meth, JD, MS
Chief Experience Officer

Prime Healthcare

Vanessa Mona
Director, Care Experience

Henry Ford Health System

Kristen Noles, DNP, MSN, CNL
Nurse Manager, Clinical Decision Unit

University of Alabama (UAB) Hospital

Shaghayegh Norouzzadeh, PhD
Assistant Director, Clinical Transformation

Northwell Health

Angelique Richard, PhD, RN, CENP
Vice President, Clinical Nursing and CNO

Rush University Medical Center

Paul Sommer, MBA, CPXP
Senior Director, Patient Experience

Geisinger Health System

Aurora Snyder, RN, ONC

UCSF Office of Population Health and Accountable Care

Denise Venditti, DNP, RN, FACHE, CXPX
Vice President, Patient Experience

Geisinger Health System

Diane Vinh, MPH, RN
Program Manager, Highline Medical Center

CHI Franciscan Health

Alex Hejnosz


Shawn Lemerise, MBA
Executive Vice President; Managing Partner


Lyndsey Lord, MBA, BSN, RN
VP Clinical Services


Lisa Romano, MSN, RN
Chief Nursing Officer



Don't Miss Out!

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Wednesday, June 19
Thursday, June 20

Registration & Networking Breakfast

8:00 - 8:45 AM

Founders' Welcome Address & Product Roadmap

Alex Hejnosz

8:45 - 9:30 AM

Keynote Session - Every Moment Matters: Transformational Approach to Experience

Sven Gierlinger

9:30 - 10:15 AM

Networking Break & Sandbox Demos

10:15 - 11:00 AM

The Continuous Pursuit of Excellence: Integrating Quality and Patient Experience Outcomes with Purposeful Rounding

Aney Abraham and Angelique Richard

11:00 - 11:45 AM

Networking Lunch

11:45 AM - 12:45 PM

Partner Awards on Excellence & Innovation

Alan Dubovsky, Rushaun Hanson, Kitty MacKay, and Mary Spano

12:45 - 1:30 PM

Population Health Management

Gina Intinarelli

1:30 - 2:15 PM

Networking Break & Sandbox Demos

2:15 - 3:00 PM

Laying the Foundation: Geisinger’s Strategy to Implement and Sustain Enterprise-Wide Digital Rounding

Paul Sommer and Denise Venditti

3:45 - 4:30 PM

CipherCarnival Cocktail Reception

5:00 - 7:00 PM

Registration & Networking Breakfast

8:00 - 8:30 AM

Keynote Session - What’s App, Doc? Exploring the Intersection of Technology and Patient-Centered Care

Dr. Darria Long Gillespie

8:30 - 9:30 AM

Networking Break & Sandbox Demos

10:30 - 11:15 AM

Transforming Your Data into Actionable Insights

Alicia Yang

12:00 - 12:30 PM

Networking Lunch

12:30 - 1:00 PM

Wednesday, June 19
Thursday, June 20



1775 East Mission Bay Drive, San Diego, CA

The Hotel

We will be hosting the event at the lovely Hilton Resort & Spa in sunny San Diego.

We have reserved a block of rooms at a special rate of $229/night + tax. The discounted rate will be available until May 22nd, or until the block sells out, whichever comes first. To book your room please click here or call 619-276-4010 and mention the Group Code CIP619.

Daytime parking is self-parking. Please click here for a map of the daytime parking lot. Daytime parking rates: $5 up to 3 hours, $8 for 3-6 hours, $12 for 6-18 hours.

We have a discounted overnight parking rate of $20/night. All parking is self-parking and located throughout the Resort. At check-in, guests will receive a parking gate key and a pass to put in their cars.

Questions? Comments?


(888) 917 - 9996

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